Protecting Our Customers

Our Privacy Policy informs you of the policies and practices we have in place relating to the management of personal information at Canaccede Financial Group. The word “information” means personal, financial and other details about customers which are provided to us and we obtain from others outside our organization.

Our Five Key Principles

We will limit the information we collect to what we need for the purposes of managing an effective customer relationship, and we will use it only for those purposes. We do not provide this information to any third party who is not directly associated with achieving this objective.

Personal financial information is used to help us manage operations and risk within our organization. Information is also used in order to satisfy valid information requests from regulators and other organizations or individuals who are legally entitled to make such requests.

We may provide your information to other persons in situations where the other parties are our suppliers or agents who assist us in serving our customers and we are required or permitted to do so by law or applicable regulators and self-regulatory organizations.

Over time, we may buy new consumer receivables or sell some of our consumer receivables. Accordingly, personal information associated with any accounts, products or services of the business being purchased or sold may be disclosed (and collected) for such purpose and transferred as a business asset to the new business owner.

We will protect information with appropriate safeguards and security measures. This encompasses the following, physical security, such as secure locks on filing cabinets and restricted access to offices. Organizational security, such as controlled entry in data centres and limited access to relevant information, and electronic security, such as passwords, personal identification numbers, and encryption of sensitive data.

We will give customers access to the information we retain about them when their identity is appropriately assessed. We will make every reasonable effort to keep information accurate and up-to-date. Physical documentation is accessible by the company until such time that we determine it is appropriate to dispense of material as no longer requiring retention.

We will investigate and respond to concerns about any aspect of our handling of information. Should any questions or concerns arise, they can be directed to our Privacy Officer at or write us at Privacy Officer, Station ‘B’ P.O. Box 53 London, Ontario N6A 4V3.